SHIPPING & DELIVERY POLICY
At Pocatela.co, we make sure that your orders reach you in time. For this we are associated with trusted shipping channels who work 24/7 to help us send packages. There are some facts related to our shipping policy that you must be aware of before placing an order with us.
Shipping Charges:
For deliveries across India
1. Free on orders of INR 1,500 and above
2. INR 79 on orders below INR 1,500
For deliveries outside of India:
For international shipping, there is a shipping charge of 2500. Shipping is free for purchases above 10k.
Cash On Delivery (COD) - Currently Unavailable
Time taken to deliver your order:
We get on our toes as soon as you place an order with us. Delivery times are usually as follows:
1. Within India - your order should reach you within 5 business days from the date of dispatch.
2. International Shipping - your order should reach you within 14 business days from the date of dispatch
Processing time for each product varies. Your entire order is shipped together once all products are ready to be shipped. The cart page and the checkout shipping page gives an estimated delivery date. Please note, deliveries can sometimes get delayed due to unforeseen circumstances.
Packaging:
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape.
International Shipping:
International shipping is possible. The checkout page shows you the exact shipping rates for your country. The number of days for delivery can increase due to delay in customs processing at the destination country.
International Customs Charges:
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company's processing fees for clearing customs is to be borne by the customer, unless it is charged at checkout.
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at 8197307774 (WhatsApp only) or email us at Contact@pocatela.co