Return & Refund Policy

What can I return?

• Everything 
• All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition
• Returns must be initiated within 7 days from delivery date
• For all orders shipped but not accepted within India, the products will have to be sent by you and Poca Tela cannot arrange for pick up in case of International deliveries. Please take note that any associated custom duties will also need to be borne by you. 
  
  How can I return eligible products?
  
  For orders delivered in India:
  

• You can simply login to your Poca Tela account and schedule a free reverse pick up
• Alternately you can email us at Contact@pocatela.co within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.
• For pin codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Return address: No 31, 9th Cross, Wilson Garden, Bangalore 560027. 

For orders delivered outside India:

• Please email us at Contact@pocatela.co within 7 days from the delivery date with your order number and eligible products(s) you would like to return
• You need to ship the products back to us within 30 days from the delivery date. Return address: No 31, 9th Cross, Wilson Garden, Bangalore 560027
• You can send the products with your friends/family or a local logistics company
• You will be liable to pay the return shipping and Indian customs charges which is non-refundable 

When will I get my refund?

• Once we receive the return, the product(s) will go through a quality check
• After the product passes the quality check, we will issue a refund to the original mode of payment
• It may take up to 7-10 business days for the refund to reflect in your account
• Any shipping charges, customs duty / taxes are not refundable

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

Do you offer exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

How can I cancel my order?

• Products can be cancelled until the order is shipped which is usually within 24 hours
• Please email us at Contact@pocatela.co in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email
  
  Other Policies
  

• Balance on gift cards cannot be encashed
• Once a product is used, we cannot ascertain the durability since the usage of the product varies based on the individual
• Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image
• In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further